This company has a zero tolerance approach to modern slavery and is committed to working ethically and with integrity in all our business relationships. We are dedicated to implementing and enforcing controls to ensure that all individuals are treated with dignity and respect to ensure modern slavery is not taking place anywhere in our own business or in any of our supply chains.
Our commitment to doing everything we can to combat modern slavery means we all have an obligation to ensure legal compliance, to uphold ethical standards, and to combat human rights violations. We expect everyone in our supply chain to adopt the same high standards. To ensure compliance and as part of our contracting processes, we require that the following statement be included:
"[Third party] warrants and undertakes that it:
- will not engage in any activity, practice or conduct which would constitute an offence under the Modern Slavery Act 2015; and
- has and will maintain in place adequate procedures, as referred to in the Modern Slavery Act 2015 and any guidance issued by the Secretary of State, designed to prevent any person (including an employee, agent, subsidiary, supplier or sub-contractor) who performs services or provides goods for or on its behalf from undertaking any conduct that would give rise to an offence under the Modern Slavery Act 2015."
This Policy applies to all persons working for us or on our behalf in any capacity, including all our employees, directors, volunteers, agents, contractors, consultants, suppliers, and business partners.
Responsibility for Our Policy
The board of directors has the overall responsibility of ensuring our compliance with all legal and ethical obligations, and for ensuring that all those in the business comply with this policy.
Management at all levels is responsible for ensuring that their teams understand and comply with this policy and are given access to suitable and regular training, when necessary.
The prevention, detection and reporting of modern slavery is the responsibility of all of us.
Compliance with Our Policy
All persons working for us or on our behalf must read, understand and comply with this Policy and avoid anything that might lead to a breach of it.
Individuals should raise concerns or suspicions of modern slavery in any part of our business with their manager as soon as they become aware of it and must notify their manager if they believe or suspect a conflict with the policy has occurred.
If individuals are unsure whether a particular activity constitutes a breach of this policy, this should be raised with their manager. We always encourage openness and will support anyone who raises genuine concerns in good faith under this policy, even if they turn out to be mistaken.
Communication and Awareness of Our Policy
We are working on providing training on the policy to all employees who are deemed to be working in areas of the business that may be exposed to the risk of modern slavery and trafficking.
All staff involved with engaging third parties on behalf of the business must communicate our zero tolerance approach to prospective parties at the outset of any business relationship and reinforce our approach as appropriate thereafter.
Breaches of Our Policy
We may terminate our relationship with third parties working with us or on our behalf if they fail to comply with our policy.
Andy Sahota
Director
Date: 18 June 2018
At UK Ticket Office, we strive to provide the highest level of service to our customers at all times. However, if you feel like we have fallen short of this goal, we encourage you to get in touch and let us know.
By sending your comments to us, we continue to improve our service and continue to meet the high standards of both ourselves, and our customers.
How submit my complaint?
UK Ticket Office requests all complaints are made in writing via contact us form on our website <<link>>, or by email support@ukticketoffice.com. Please make for the attention of the complaints department.
Please include as much detail as possible in order to help us process your complaint as quickly as possible.
How long will it take to receive a response?
UK Ticket Office will aim to reply within three (3) working days to inform you that we have received your complaint and, if required, request any further information.
We will also provide you with a complaint reference number which will help both you and UK Ticket Office track the complaint. We may ask that you use this reference number in all necessary future correspondence for security purposes.
As we often sell tickets on behalf of other venues and event promoters, we may need to contact them for further information which could delay our response. However, we try to resolve all complaints within 28 days of receiving the original correspondence.
What if I am not happy with the outcome?
UK Ticket Office is committed to finding a positive solution for all parties involved. However, if you are not satisfied with the final outcome, you will need to contact STAR: Society of ticket agents & retailers (www.star.org.uk) who can assist with dispute resolution.
You can register complaints online through the STAR website at www.star.org.uk or by post to: STAR, PO Box 708, York YO1 0GT.
When you interact with us (for example use our sites, apps or subscribe to marketing emails – “sites”) we and third party organisations may collect information by using 'cookies' and other technologies such as pixel tags (for simplicity we refer to all such technologies as 'cookies'). This helps us to provide you with a good experience when you interact with our sites, as well as assist us in improving the service we provide via our sites.
This Policy provides you with a clear outline about the cookies and similar technology in use on our sites, and our purpose for using them. For further information relating to this policy, please contact: info@ukticketoffice.com
About cookies and other similar technologies
Cookies are small text files that are placed on your computer or other device when you visit a website. Your browser sends these cookies back to the website every time you visit the site again, so it can recognise you and can then tailor what you see on the screen.
Pixel tags (sometimes called web beacons): A pixel tag is an invisible image with a line of code which is placed within an email message or on a web page.
Similar technologies include web beacons, action tags, local shared objects (‘flash cookies’) and single-pixel gifs. Such technologies can be used to track users’ actions and activities, and to store information about them.
First and third-party cookies: whether a cookie is 'first' or 'third' party refers to the domain placing the cookie.
- First-party cookies are those set by a website that is being visited by the user at the time (e.g., cookies placed by our Site).
- Third-party cookies are cookies that are set by a domain other than that of the website being visited by the user. If a user visits a website and another entity sets a cookie through that website, this would be a third-party cookie.
Persistent cookies: these cookies remain on a user's device for the period of time specified in the cookie. They are activated each time that the user visits the website that created that particular cookie.
Session cookies: these cookies allow website operators to link the actions of a user during a browser session. A browser session starts when a user opens the browser window and finishes when they close the browser window. Session cookies are created temporarily. Once you close the browser, all session cookies are deleted.
Use of cookies
We use different types of cookies to collect information about visits to our sites which enables us to improve our sites, content and overall experience.
'Strictly Necessary' cookies let you move around the Sites and use essential features like secure areas, bookings and shopping baskets. Without these cookies, we cannot provide the requested services.
We use these Strictly Necessary cookies to:
- Identify you as being logged in to our Site and to authenticate you
- Make sure you connect to the right service on our Site when we make any changes to the way the Sites works
- To add purchases to your shopping cart and remembering the product you have added within a browsing session when you get the checkout page
- Identify that added items to the cart when you return to our Sites
- For security purposes
- Make sure you connect to the right service on our Site when we make any changes to the way the Sites works
Accepting these cookies is a condition of using the Sites, so if you prevent these cookies we can't guarantee how Site or the security on our Sites will perform during your visit.
'Performance' cookies collect information about how you use our Sites e.g. which pages you visit, and if you experience any errors. These cookies do not collect any information that could identify you and are only used to help us improve how our Sites works, understand what interests our users and measure the effectiveness of our advertising.
We use performance cookies to:
- Carry out web analytics: Provide statistics on how our Sites is used
- Perform affiliate tracking: Provide feedback to affiliated entities that one of our visitors also visited their Sites
- Obtain data on the number of users of the Sites that have viewed a product
- Help us improve the Site by measuring any errors that occur
- Test different designs for the Sites
Some of our performance cookies are managed for us by third parties. We do not allow the third party to use the cookies for any purpose other than those listed above.
By using our Sites, or expressing your consent as otherwise required by applicable law, you accept the use of 'Performance' cookies. Accepting these cookies is a condition of using the Site, so if you prevent them we cannot guarantee how our Sites will perform for you.
'Functionality' cookies are used to provide services or to remember settings to improve your visit.
We use 'Functionality' cookies for such purposes as:
- Remember settings you've applied such as layout, text size, preferences and colors
- Remember if we've already asked you if you want to fill in a survey
- Remember if you have engaged with a particular component or product list on the Site so that don't show it again
- Show you when you're logged in to the Site
- To provide and show embedded video content
Some of these cookies are managed for us by third parties. We do not allow the third party to use the cookies for any purpose other than those listed above.
'Targeting' cookies are used to track your visit to our Sites and other websites, including the pages you have visited and the links you have followed, which allows third parties to display targeted ads to you on the websites you visit.
We and our third party service providers use Targeting cookies to:
- Link to social networks, like Facebook, that may subsequently use information about your visit to our website in order to provide advertising or other offers that may be of interest to you when you visit other websites
- Provide third parties with information on your visit so that they can present you with advertisements or other offers that may be of interest to you
Your consent
In most cases, you will need to check the box in the pop-up on your first visit. This will then be stored for the future. By continuing to use our Sites, you are agreeing to the placement of cookies on your computer by us and our third party service providers. Please read this Cookie Policy carefully for details about why we use cookies and the information they collect from and about you.
If you do not wish to accept cookies in connection with your use of this Sites, you must stop using our Sites, disable cookies via your browser settings or disable cookies individually. Please note that disabling cookies will affect the functionality of our Sites, and may prevent you from being able to access certain features on our Sites.
If you do not wish to allow us and third party organisations to use cookies within our emails, such as pixel tags, the best way to do this is not to enable images when you view our emails. In other words, only view the plain-text of the email.
Last updated 18 June 2018
Please read these Terms and Conditions regarding your UK Ticket Office stored value Gift Card that you have purchased or received. These Terms and Conditions should be read carefully before you use your card. If there is anything you do not understand or do not agree with, please contact support@ukticketoffice.com
1. GENERAL
1.1 Your UK Ticket Office Gift Card or e-Gift Card ("Gift Card") is issued by UK Ticket Office Limited, a company registered in England and Wales (company number 10793588) whose registered office is Regus House Admirals Park, Victory Way, Dartford, England, DA2 6QD ("Ticketmaster", " we", "us", "our").
1.2 Unless stated otherwise in this these Terms and Conditions, all Terms and Conditions which apply to Gift Cards also apply to e-Gift Cards.
1.3 The Gift Card contains the monetary value which was paid, in advance, at the point of purchase. It is not a credit card, charge card, cheque guarantee card, or debit card and the balance on your Card will not earn any interest.
1.4 Your Gift Card is valid for twelve (12) months from the date of activation. You will not be able to use your Gift Card once it has expired or claim a refund of any unused funds.
1.5 Your Gift Card has no cash redemption value and cannot be exchanged for cash.
1.6 To purchase Gift Card(s) from us, you must be 18 or over and have a valid credit/debit card issued in your name.
1.7 The Gift Card cannot be combined with any gift certificates or other coupons without our prior written approval, unless combined in a manner as set out in clause 4.5 of these Terms and Conditions. Gift Cards may not be used in connection with any marketing, advertising or promotional activities without our prior written approval and may not be sold other than through our authorised channels. We reserve the right to limit quantities of Gift Cards purchased by any person or entity. We further reserve the right to cancel a Gift Card if we believe that the Gift Card was obtained through fraudulent or unauthorised means.
2. CONTRACT
· 2.1 Any purchase of a Gift Card from us is subject to:
o (a) these Terms and Conditions; and
o (b) any special Terms and Conditions which may be displayed on our website.
· 2.2 Your contract for purchase of a Gift Card starts once we have confirmed your purchase and expires upon either
o (a) you spending all of the balance of the Gift Card; or
o (b) your Gift Card expiring, whichever happens earlier
o (c) all purchases are subject to payment card verification and other security checks
o (d) your transaction may be cancelled if it has not passed our verification process.
3. CARD PURCHASE AND ACTIVATION
· 3.1 You can purchase a Gift Card from UK Ticket Office by telephone on 0845 289 3914 or online
· 3.2 You can purchase a Gift Card internationally but only for use in the UK
· 3.3 Your Gift Card or e-Gift Card will be activated and ready to use within three (3) working days via the code provided.
4. WHAT CAN YOU BUY WITH YOUR CARD?
· 4.1 The Gift Card may only be used for purchases in the United Kingdom, online at www.ukticketoffice.com or by telephone on 0845 289 3914, of tickets to participating events taking place in the UK.
· 4.2 You cannot use your Gift Card to buy ticket insurance, to buy any goods or services other than UK Ticket Office Products or to buy any goods or services on any third party website, even if the website is linked from UK Ticket Office.
· 4.3 UK Ticket Office sells tickets and associated products and/or services on behalf of promoters, producers, teams, performers and venues. We refer to these parties who organise or provide the event and/or from whom we obtain tickets and/or associated products or services to sell to you as our "Event Partner".
· 4.4 We sell tickets allocated to us by Event Partners. The quantity and type of tickets allocated or made available for sale by us varies on an event by event basis. UK Ticket Office does not control this inventory or its availability. Where UK Ticket Office does not have an allocation of tickets of a particular type (e.g. accessible tickets) for an event or an allocation of any tickets whatsoever for a particular event, the Gift Card may not be used in relation to the relevant ticket type(s) or particular event(s).
· 4.5 A payment for UK Ticket Office Products can be made partly using the Card and partly by other accepted payment methods (for example, credit or debit cards). In respect of online purchases at www.ukticketoffice.com, the full value of any unused funds remaining on the Gift Card must be exhausted before another payment method will be accepted in respect of the remaining value of the transaction. In respect of telephone purchases, the full value of any unused funds does not have to be exhausted before another payment method will be accepted.
· 4.7 When using your Gift Card for online transactions you will need security code that will be specified in the email which contains your e-Gift Card.
5. CANCELLATION
· 5.1 If you have purchased your Gift Card online or over the telephone, you can cancel your Gift Card purchase and receive a full refund of the price paid for a period of fourteen (14) days beginning the day after the date of activation of your e-Gift Card.
· 5.2 To cancel your Gift Card purchase, please email cancellation details to support@ukticketoffice.com, or telephone Customer Services. Further details regarding your cancellation rights are set out in our cancellation information. You will need to provide the order number and e-Gift Card security code given to you at the time of purchase, which can be found in your order confirmation email.
· 5.3 Other than as set out above, we regret that Gift Cards cannot be exchanged or refunded after purchase.
6. CHECK YOUR BALANCE
· 6.1 You can check the amount of unused funds you have left on your Gift Card by calling 0845 289 3914.
7. CARD SECURITY
· 7.1 You should treat the Gift Card as if it were cash. If you lose your Gift Card you may lose any unused funds on it in just the same way as if you lost your wallet.
· 7.2 Your Gift Card number and the security code should be kept secret at all times and should not be disclosed to anyone other than to UK Ticket Office.
8. RIGHT TO TERMINATE, CANCEL OR REFUSE A TRANSACTION
· 8.1 UK Ticket Office may cancel your Gift Card, or refuse a transaction if we suspect the Gift Card is being used fraudulently, or in an unauthorised or illegal manner, or if we have reason to believe that you are in breach of these Terms and Conditions.
· 8.2 UK Ticket Office can terminate the agreement and refund any unused funds to you at any time if we give you thirty (30) days' notice.
9. YOUR PERSONAL INFORMATION
· 9.1 Any personal information which you may from time to time provide in connection with your Gift Card shall be processed in accordance with UK Ticket Office’s privacy policy.
10. LIMITATION OF LIABILITY
· 10.1 UK Ticket Office will not accept liability for Gift Cards which are lost, stolen, destroyed or used without permission, unless UK Ticket Office has caused this by its negligence.
· 10.2 UK Ticket Office will not be liable for any loss, injury or damage to any person(s) (including you) or property howsoever caused (including by us):
(a) in any circumstances where there is no breach of a legal duty of care owed by us;
(b) in circumstances where such loss or damage is not a reasonably foreseeable result of any such breach (save for death or personal injury resulting from our negligence);
(c) to the extent that any increase in any loss or damage results from breach by you of any of the terms of these Terms and Conditions or your negligence.
· 10.3 Nothing in these Terms and Conditions seeks to exclude or limit our liability for death or personal injury caused by our negligence, fraud or other type of liability which cannot by law be excluded or limited.
11. UPDATES TO THESE TERMS AND CONDITIONS
· 11.1 UK Ticket Office may update these Terms and Conditions from time to time. We will notify you of any change to these Terms and Conditions as required by law. We will also post an updated copy on our website. Please check our website periodically for updates.
12. QUERIES AND COMPLAINTS
· 12.1 If you have any queries or complaints regarding your purchase, contact us, quoting your order number and e-Gift Card security code given to you in your confirmation email. Some complaints can take up to twenty-eight (28) days to resolve, but we will get back to you as soon as possible.
· 12.2 If any dispute arises, we shall use our reasonable endeavours to consult or negotiate in good faith, and attempt to reach a just and equitable settlement satisfactory to you and us.
· 12.4 As an online trader, pursuant to European Union legislation, Ticketmaster also draws your attention to the European Commission's Online Dispute Resolution platform, where you can access for further information about online dispute resolution. You can also email us at support@ukticketoffice.com
13 MISCELLANEOUS
· 13.1 Any delay or failure to exercise any right or remedy under this agreement by UK Ticket Office shall not be construed as a waiver of that right or remedy or preclude its exercise at any subsequent time.
· 13.2 This agreement does not create any right enforceable by any person who is not a party to it under the Contracts (Rights of Third Parties) Act 1999 ("Act"), but does not affect any right or remedy that a third party has which exists or is available apart from that Act
· 13.3 All of these Terms and Conditions are governed by English Law and any disputes arising out of any transaction with Ticketmaster are subject to the exclusive jurisdiction of the English Courts.